Hotel Policies
Sands Hotel & Spa caters to an adult environment in terms of entertainment and culture. All registered guests must be over the age of 18.
We are a non-smoking property. A charge of $250.00 will be added to any room where there was smoking. Self-parking is not covered or secured. Check-in is 4 pm. Check out is 12 pm. Early checkout will incur a fee of one night’s room rate + tax. Late checkout is subject to availability; if approved, the fee is $100. Our King guest rooms can accommodate two persons and our Queen guest rooms can accommodate three.
Should you need to cancel or alter your reservation, please contact the front office at least 48 hours in advance of arrival. All reservations cancelled within 48 hours prior to check-in time on the day of your scheduled arrival will be charged 1 night’s room and tax. Holiday and special event weekends may have alternative cancellation policies. Reservations made during festivals and special events will be non-cancellable & non-alterable. During those events, the total amount of the reservation will be due at the time of booking and non-refundable. (Coachella, Desert Trip, Stagecoach, Modernism, and BNP Tennis are considered special events.) Our room rates do not include occupancy tax (12.445%) and a utility fee of $2.00 per day. A resort fee of $40.00 per night will be posted to your room nightly.
We welcome well-behaved dogs under 40 pounds with a one-time fee of $100 per stay, per dog (max 2 dogs.) Dogs are required to be on a leash at ALL times and not allowed on indoor or outdoor furniture. Please let us know in advance if you plan to bring your pet so we may assign your room accordingly. We have a limited number of rooms available for dogs. Dog policy will be presented at check-in.
Payment for all room charges is secured at check-in. We require proper identification associated with the name on the reservation as well as the payment method. Payment may be made by cash, acceptable credit or debit card, or other approved billing method. Guests paying by credit card acknowledge that their card will be preauthorized for all room and tax charges. Additional authorization is taken to secure guest incidentals charges. All unused authorization is released at the time of check-out. Please note that financial facilities determine how quickly unused authorization is actually released back to individual cards. Debit cards used as credit cards adhere to our policy for credit cards. Please note that the pre-authorization of debit cards will place a “hold” on the funds within the account. It is recommended that debit/check cards be treated as cash. For your personal protection, we recommend that we charge your debit/check card at check-in or check-out for the exact amount of charges posted or to be posted to the guest account. Authorizations for incidental charges are required, therefore a separate pre-authorization (credit card or debit card) will be required.
In order to best serve our guests, the Sands Hotel does not allow any professional photography to occur at the property that has not been approved prior to arrival. Professional photography will be defined at the discretion of hotel management.
Sands Hotel and Spa is an intimate and tranquil property. We try very hard to create a relaxing and inviting experience for all to enjoy. We may not be appropriate for group celebrations. If you are interested in an event or block of rooms, please feel free to contact our sales department at 760-321-3771. If you wish to book more than three rooms, please contact us directly. Sands Hotel and Spa reserves the right to cancel or alter any reservations which it deems to be associated with an unapproved group. All group bookings need to be approved by management and are subject to a separate cancellation and/or agreement. Sands Hotel and Spa is not responsible for property lost, stolen, or left behind.
