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Sands Hotel & Spa ADA Policy


The Sands Hotel & Spa is committed to providing outstanding service to all of our guests and offer full ADA-compliance for our guests convenience.

Accessibility Assistance

Should you have difficulty using or accessing any section of our website, please contact us immediately at Aside from working with you to ensure you are provided with the information and assistance you need, we’re committed to ensuring that each feature on our site is accessible for everyone and will take the appropriate steps to address any short-comings.

Goal of Accessibility for Everyone

It is our goal to ensure that we are providing a seamless experience for everyone – on our website and at our resort. We aim to ensure that everyone is able to access all areas of our website and resort.

Digital Partner Commitment

The Sands Hotel & Spa sources TravelClick’s iHotelier booking engine for digital room reservation transactions. We are proud to partner with TravelClick as they have also committed to digital accessibility and have taken steps to be compliant with the current standards. As of November 2017, iHotelier Booking Engine 4.0 and Area Search can be accessed and used by “JAWS”, the most popular screen reader used by those who are visually impaired. TravelClick is in the process of remediating it’s iHotelier Booking Engine 4.0 and Area Search to comply with the WCAG standards.

Taking Action & Ongoing Efforts

The Sands Hotel & Spa has contracted a reputable Digital Accessibility Agency who fully audits our site using live testers and assist us in implementing the necessary changes to make our site accessible to everyone including anyone using a screen reader, magnifier, voice recognition software, captions, alternative text and other assistive devices. We are working diligently to make these updates in a timely fashion and will continuously audit and update our site. If you are having any difficulty accessing or using any section of our website, please contact us immediately at


Please contact us at if you have any feedback or suggestions on how we can improve the accessibility of our website.

Accessibility Features at Sands Hotel & Spa

Accessible rooms upon request featuring raised toilet shower seats and grab bars in the shower and toilet.
Accessible ramps to the entrance and access to all public areas.
Chair lift available at the pool and jacuzzi.
Accessible rooms can be booked and guaranteed online or by phone at booked and guaranteed online at 760-321-3771
If you have any questions about our ability to accommodate, please contact us directly at 760-321-3771. We look forward to being of service.