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Hotel Policies

Sands Hotel & Spa caters to an adult environment in terms of entertainment and culture. All registered guests must be over the age of 18.

We are a non-smoking property. A charge of $250.00 will be added to any room where there was smoking. Self-parking is not covered or secured. Check-in is 4 pm. Check out is 12 pm. Early checkout will incur a fee of one nights room rate + tax. Late checkout is subject to availability; if approved, fee is $100. Our King guestrooms can accommodate two persons and our Queen guestrooms can accommodate four. Rollways are available with a fee of $50.00 plus the city occupancy tax.

Should you need to cancel or alter your reservation, please contact the front office at least 72 hours in advance of arrival. All reservations cancelled within 72 hours prior to check-in time on the day of your scheduled arrival will be charged 1 night’s room and tax. Holiday and special event weekends may have alternative cancellation policies. Reservations made during festival and special events will be non-cancelable & non alterable. During those events, the total amount of the reservation will be due at the time of booking and non-refundable. (Coachella, Desert Trip, Stagecoach, Modernism and BNP Tennis are considered special events.) Our room rates do not include occupancy tax (11.445%) and a utility fee of $2.00 per day. A resort fee of $25.00 per night will be posted to your room nightly.

We welcome well behaved dogs under 40 pounds with a one-time fee of $100 per stay, per dog (max 2 dogs.) Dogs are required to be on a leash at ALL times and not allowed on indoor or outdoor furniture. Please let us know in advance if you plan to bring your pet so we may assign your room accordingly. We have a limited number of rooms available for dogs. Dog policy will be presented at check-in.

Payment for all room charges is secured at check-in. We require proper identification associated with the name on the reservation as well as the payment method. Payment may be made by cash, acceptable credit or debit card, or other approved billing method. Guests paying by credit card acknowledge that their card will be preauthorized for all room and tax charges. Additional authorization is taken to secure guest incidentals charges. All unused authorization is released at the time of check-out. Please note that financial facilities determine how quickly unused authorization is actually released back to individual cards. Debit cards used as credit cards adhere to our policy for credit cards. Please note that pre-authorization of debit cards will place a “hold” on the funds within the account. It is recommended that debit/check cards be treated as cash. For your personal protection, we recommend that we charge your debit/check card at check-in or check-out for the exact amount of charges posted or to be posted to the guest account. Authorization for incidental charges are required, therefore a separate pre-authorization (credit card or debit card) will be required.